CUSTOMER SERVİCE
Customer Service
Dear Customer,
Thank you for choosing Elit Pharma. We aim to provide you with the best service possible. Our products are manufactured by Elit Biotech GmbH in Germany and comply with EU standards. Your satisfaction is of utmost importance to us.
Contact Information
- Customer Service Hours:
- Monday - Friday: 09:00 - 17:00
- Saturday: Closed
- Sunday: Closed
- Phone: +49 621 430 85 858
- WhatsApp: +49 152 591 63 263
- Email: info@hairmd.de
Your inquiries will be responded to as soon as possible.
Product Information
HairMD is a registered brand of the Elit Pharma group. HairMD Clinical Products are formulated to support care routines after hair transplantation, as advised by your physician. With selected and patented cosmetic actives, the range is designed to help support scalp comfort, the skin’s natural barrier, and a healthy-looking appearance. No prevention, treatment, or cure claims are made.
What is the Return Process for Products?
You may request a return within 7 days of receipt. For detailed conditions, required steps, and exclusions, please refer to our Return Policy page. Applicable consumer regulations and our policy terms will apply.
Feedback
We value your feedback and use it to improve our services. To share your experience, please complete our feedback form.
Note: Cosmetic products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Post‑procedure use should follow your physician’s guidance and the product instructions.
